A dynamic professional with a broad background in customer service, project management, and education.
Driven by a passion for excellence and a talent for building strong relationships, he is in search of a new role that offers challenges and opportunities to utilize his diverse skills. On this journey, he aims to use his unique abilities to make a significant impact, no matter where he is located.
Managed customer service operations, improving service delivery by 20% through strategic initiatives. Led a team of 15, fostering a culture of continuous improvement and excellence.
Provided writing and editing services across various platforms, enhancing brand narratives and engaging diverse audiences. Specialized in educational content, marketing materials, and editorial pieces.
Streamlined logistics and operations processes, reducing costs by 25% while maintaining high service standards. Implemented innovative solutions for operational challenges.
Developed and taught comprehensive English language curriculum, significantly improving students' language proficiency and cultural understanding.
Kutztown University, Kutztown, PA - Graduated Magna Cum Laude. Participated in an overseas teaching program in the Czech Republic, gaining invaluable international teaching experience.